Appointments

Making a booking
Appointments can be made online at any time, or call 1300 172 996 Monday to Friday, from 8.00am to 5.00pm.

New to the clinic?

New patients are welcome. Please provide your details during the online booking process or if you have booked over the phone. Please arrive 15 minutes prior to your first visit.

Appointment length

Routine appointments are generally 15 minutes long. If you require a longer consultation, please let the reception staff know when you are making your booking (or choose the longer consult option when booking online).

As some examples, you will need a longer appointment for the following:

  • Mental Health consults
  • Minor surgical procedures
  • Health Checks
  • Pap Smears
  • Health Management Plans
  • Health assessments
  • Childhood immunisations
  • Iron infusions

Fees

Bulk billing
This is a mixed billing general practice and a GAP fee will apply for most consults. These fees are reviewed and updated on 1st February each year. Please speak to our friendly staff for an update on our fees.

Bulk billing will only apply for:

  • Children under the age 16
  • Holders of a valid Commonwealth Health Care Card
  • Follow up appointments for results
  • GP directed Telehealth appointments

Gap billing
If you are not eligible for bulk billing, you will be charged a gap fee:

  • Standard Gap fee $45
  • Students (Domestic & International) reduced gap fee of $11
  • UniSA Staff members reduced gap fee of $35
  • All patient directed Telehealth phone / Video consults will attract a gap fee this includes students and concession card holders. This fee includes the processing fees from our payment provider.

ALL STUDENTS AND STAFF MUST SHOW STAFF / STUDENT ID TO BE ELIGIBLE FOR A REDUCED GAP FEE EACH VISIT 

We require upfront payment at the time of your consult (including any gap fees) upfront, and then claim the MBS amount back from Medicare or your private health insurer (OSHC/OVHC)

ALL FEES ARE REVIEWED AND UPDATED ON 1ST FEBRUARY EACH YEAR. PLEASE CALL THE CLINIC FOR AN UPDATE ON OUR FEES

Cancellations
If you are unable to keep an appointment, please call us as soon as possible. If you do not attend your appointment, and haven’t provided 4 hours notice , you will be charged a fee.  This fee is payable before any future appointments can be made.

Other fees
Additional fees will apply for private vaccines, wound dressings, excisions, iron infusions, and procedures (i.e: Implanon or Mirena/Kyleena insertions/removals), and other consumables not listed here. This includes UniSA staff and students requiring flu vaccines administered outside of the designated free flu clinics provided by the university. Please  speak to our reception staff to see if you will incur a fee.

Administrative requests such as printing/emailing of health records, transfer of medical notes and insurance reports may also be incur a fee.