Making a booking
Appointments can be made online at any time, or call 1300 172 996 Monday to Friday, from 8.00am to 6.00pm.

New to the clinic?

New patients are welcome. Please provide your details during the online booking process (or if you have booked over the phone, please arrive a few minutes early for your first visit).

Appointment length

Routine appointments are generally 15 minutes long. If you require a longer consultation, please let the reception staff know when you are making your booking (or choose the longer consult option when booking online).

As some examples, you will need a longer appointment for the following:

  • Mental Health consults
  • Minor surgical procedures
  • Health Checks
  • Pap Smears
  • Health Management Plans


Bulk billing
Many of our consults are bulk billed, such as:

  • Australian and International Students, who have a current Medicare card or private health insurance with an approved provider. Student ID and Medicare/insurance card will be required at each visit.
  • Patients under 16 years of age.
  • Patients with a Pensioner or Social Security card.
  • Appointments for pathology or radiology results only.

Gap billing
If you are not eligible for bulk billing, you will be charged a gap fee:

  • University Staff will be charged a discounted gap fee of $30.
  • Members of the public who are not eligible for bulk billing will be charged a standard gap fee of $40 for most consultations (see fee schedules).

If you are unable to keep an appointment, please call us as soon as possible. If you do not attend your appointment, and haven’t informed us beforehand, you will be charged a $25 fee. This fee is payable before any future appointments can be made.

Other fees
Out-of-pocket expenses will be incurred by all patients for minor surgical procedures, and high-cost consumable items such as vaccines.