Operational Changes

In preparation for the opening of the South Australian borders on the 23rd of November, our clinic has undertaken significant operational changes to the way we operate for the foreseeable future in order to help protect our patients and team members from COVID-19. These changes are listed below:

Telehealth appointments

  • All Telehealth appointments attract a $20 GAP payment unless for results or for patients in isolation due to COVID-19 symptoms or potential exposure.

Patients with symptoms

  • Anyone with COVID-19 symptoms must not be present in a primary or community health setting unless directed by a doctor. Symptoms may be mild and include: fever, cough, sore throat, runny nose, shortness of breath, fatigue (tiredness), change in taste, change in smell, diarrhoea, nausea, vomiting, headache, muscle/joint pain and loss of appetite
  • Any patient who has any of the symptoms listed above (however mild), will not be able to attend the UniSA Medical Clinics in person and will instead need to make a Telehealth appointment. This includes hay fever symptoms & tonsillitis, which cannot be easily distinguished from COVID-19.
  • The treating GP may then determine that you need a face-to-face appointment and will arrange a time for you to be assessed onsite. Symptomatic patients may also be requested to undertake a COVID-19 PCR  prior to their face-to-face appointment and must show evidence of a negative result prior to arrival, OR to undertake a supervised Rapid Antigen Test on arrival at the clinic
  • Patients with symptoms may also consider presenting to a GP Respiratory Clinic for assessment of their symptoms and to have a COVID-19 test: https://adelaidephn.com.au/covid-19-provider-update/gp-respiratory-clinics

Patients in Quarantine/Isolation or Waiting for a COVID-19 Test result

  • Any patient currently in quarantine/isolation are not permitted to come onsite and will need to make a Telehealth appointment. Quarantine/Isolation may be due to:
    • SA Health Advice
    • Waiting on a COVID Test result
    • Close contact with a confirmed COVID-19 case

Unvaccinated/Not Fully Vaccinated Patients

  • Once there is community transmission in SA, all patients who are not fully vaccinated for COVID-19 will be referred to a Telehealth appointment. The treating GP will then assess the need for a face-to-face appointment, and will help facilitate an onsite appointment if required. You may also be requested to have a COVID-19 PCR test at least 72 hours prior to coming onsite OR to undertake a Rapid Antigen Test on arrival at the clinic.
  • Patients and visitors who do not wish to reveal their COVID-19 vaccination status over the phone or when presenting on site will be referred to a Telehealth appointment. If a face-to-face appointment was initially made, the appointment will be switched to a Telehealth appointment instead. The treating GP will then assess the need for a face-to-face appointment, and will help facilitate an onsite appointment if required. You may also be requested to have a COVID-19 PCR test at least 72 hours prior to coming onsite OR to undertake a Rapid Antigen Test on arrival at the clinic.

Face mask requirement

  • All patients, visitors and staff members must wear a face mask (preferably a surgical mask) when attending onsite – mask exemptions do not apply in the high-risk healthcare setting, as per SA Health’s directive

Onsite appointments and long appointments

  • All patients and visitors presenting onsite will be screened for symptoms prior to entry, and are required to show proof of their COVID-19 vaccination status from Tuesday 23rd November 2021.
  • All patients booked in for face to face appointments lasting longer than 15 minutes (long appointments, i.e: excisions, Implanon insertion/removal, Mirena insertion/removal, iron infusions etc) may be requested to undertake a supervised Rapid Antigen Test in clinic prior to their appointment (price may vary depending on the brand of kit used) on top of the procedure fee.
  • Patients required to undergo a RAT, will be informed to arrive 20 mins before the appointment time.
  • Patients must not arrive more than 5 minutes before your appointment time if you are booked in for a face-to-face appointment unless you have been informed otherwise.
  • Please do not bring extra people to your appointment unless you require them for specific care or support. Please advise our clinic prior to your appointment if you need to bring other people along to your appointment.

Proof of COVID-19 vaccination status or valid medical exemption

  • Acceptable COVID-19 vaccination proof may include: digital certificates on mobile devices, print-out of your COVID-19 digital certificate and Medicare Immunisation History Statements. Refer to this website for more information.
  • For information on how to access your COVID-19 vaccination certificate, refer to this website.
  • For patients without Medicare, information on how to access your COVID-19 vaccination certificate can be found here.
  • If you require assistance with obtaining proof of your vaccination, please visit this website or contact Medicare on 1800 653 809. You can also contact the clinic on 1300 172 996, and ask to speak to a nurse to help you obtain your proof of vaccination (a $10 fee will apply)
  • Patients and visitors with a valid medical exemption to the COVID-19 vaccines must show proof of the exemption. Acceptable proof of medical exemption may include: digital certificates on mobile devices, print-out of your COVID-19 digital certificate and Medicare Immunisation History Statements. Refer to this website for more information.

COVID-19 testing

  • We do not perform COVID-19 testing on site. If you require a COVID-19 test, please proceed to your nearest testing centre.
  • You can find a list of COVID-19 testing centres here.